Recore warrants from the date of purchase, all defective merchandise, unless otherwise indicated, will be in lifetime warranty service.

All products are 100% tested before shipping, but it is undeniable that it is impossible to achieve zero defect rate. However, our strict

quality process will ensure that the defect rate is kept to a minimum.

All warranty replacements are required to have a RMA (Return Merchandise Authorization) Number.

Attention:

1. Please make sure that both apparent and functional test are completed before installation, if you find any questions, please do not install it.

2. All defective product can get a warranty for a replacement unit only before the product is installed to the phone.

3. Faulty part caused by unstable function in product after installation, free repair or replacement will be offered.

4. A free repair is provided for faulty by customers’ physical damage, and customer will only need to pay for the material.

5. Batteries will not returned in principle, unless there is a batch quality problem, you can cut the PCB board for verification or send individual

   samples back for verification. It is suggested to contact your sales manager first and take a video of for the problem that arises.

The above decision need customer send the product back to us, and the freight should be paid by customer in advance.

A test report as well as treatment solution from Recore QC team for the returned units will be offered within 2-4 business days

upon packaging is received.

(Note: if it is our fault, we will off free shipping both ways. If not, customer should pay the shipping cost both ways. )

Value-added Service

1. For returned product which was not purchased from Recore, we won’t warrant for that but we would like to help repair for

customers with only material cost charged.

2. No warranty for unwanted product which was ordered by customer’s mistake or on intention of stock clearing for excessive inventory.

We would like to help resell it to the open market at current price and charge 20% handling fee.

Term interpretation:

After Installation:

When customer installs the product to the phone for testing.

Physical Damage:

All item(s) being returned must be in original condition with packaging, unused, and undamaged. 
No warranty for customer’s incorrect installation or maintenance.

Not Our Products:

Our products all come with “RIS” stamp. If without the seal, then it’s regarded as not our products.

Unstable Function:

Product stability issue refers to products with flickering screen, damaged flex or black display.