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Frequently Asked Questions
Q1: What Shipping Methods are Available?
Recore provides fast and efficient parts shipping to customers worldwide. We ship via FedEx, DHL, UPS, TNT, etc.
Recore offers our clients’ regular shipping 5-7 working days with the above carriers.
Economy shipping offers customers a lower cost option (5-7 business days depending on global location).
Shipping to remote destinations may take more time.
Q3: What is the Quality of Your LCDs
Model | iPhone X/11/12/13/14 Series | |||||
Display | In-Cell/Copy LCD | Copy Hard OLED | Copy Soft OLED | OEM Assembled(ASSY)/FOG | OEM Refurbished (Refurb) | OEM Pulled/New |
Digitizer | Premium Copy | Premium Copy | Premium Copy | OEM OR Premium Copy | OEM | OEM |
Polarizer | 360/Full View | 360/Full View | 360/Full View | 360/Full View | 360/Full View | 360/Full View |
Metal Plate Pre-installed | Yes | Yes | Yes | Yes | Yes | Yes |
Flex Cable & IC | Copy | Copy | Copy | OEM OR Premium Copy | OEM | OEM |
Front Glass | Premium Copy | Premium Copy | Premium Copy | Premium Copy | Premium Copy | OEM |
Error Message(11-14Pro Max) (Except for display without touch IC) | No | No | No | No | No | No |
True Tone | Yes | Yes | Yes | Yes | Yes | Yes |
Light sensor | Yes | Yes | Yes | Yes | Yes | Yes |
Waterproof Adhesive | Yes | Yes | Yes | Yes | Yes | Yes |
Q4:
Cancel Your Order Before Payment
If you have not paid for your order, there is no need to contact us to cancel it.
Cancel Your Order After Payment
Recore provides efficient and fast delivery to our customers. So as soon as we receive an order, we start processing and stocking it.
It is the customer's responsibility to place an accurate order. Recore does not offer refunds if customers change their minds or order in error.
Change Your Order After Payment
To add Items to your order without canceling any previous items, please don't hesitate to contact us soon. There is no charge for this service. Contact us: sales@recoresolutions.com
Note: If the goods have already been delivered we cannot cancel or change the order. See our returns and refund policy.
Q5: What Small Parts are Included in the Back Housing of iPhone?
iPhone back housing can divided into three categories: single back housing / back housing assembly/ back housing semi-assembly
Single Back Housing | Back Housing Assembly | Back Housing Semi-Assembly |
1. Stainles Steel Housing; | 1. Back Housing | 1. Back Housing |
2. Glass Back Cover; | 2. Charging Port Flex Cable; | 2.Assembled According to Customer Requirements |
3. Rear Camera Mount; | 3. Loud Speaker; | / |
4. Rear Camera Lens with Holder; | 4. Vibrating; | / |
5. LCD Retaining Bracket; | 5. Power and Volume Button with Flex cable; | / |
6. Charging Port Loudspeaker Anti-dust Mesh; | 6. WiFi Flex Cable with Wireless Charger; | / |
7. Power and Volume Button; | 7. Bluetooth Microphone Flex Cable; | / |
8. Positioning Magnet; | 8. Flash Light Flex Cable; | / |
9. The Auxiliary Small Collodion that Needs to be Attached to the Shell. | 9. Radar Flex Cable; | / |
/ | 10. Other Related Auxiliary Materials and Cables. | / |
Q6: What Should I Do If I Want to Ask More Detailed Questions?
If you have more questions, You can login in your account and contact your account manager directly or send us email: service@recoresolutions.com
Q7:
This surcharge applies when a shipment is delivered to a location that is distant or difficult to serve.
We will confirm whether the address belongs to a remote area before shipping, if Yes, we will contact you individually to make up the difference.
Q8: How Do I Get Your Coupons?
It is very easy to get our coupons after you registered as our member. Once you create your account, you can get our new customer coupons and corresponding coupons for promotions in the future.
Q9:Do your commodity prices include tax? Do I need to pay other taxes?
The commodity prices on Recore is only the prices of goods and don't include any taxes and freight. According to the regulation of local customs, you may need to Pay the tax.
The civil parcel whose weight is less than 20kg is duty free according to the customs convention around the world. You can check the local customs provisions for details.
